A warranty is the repairers guarantee to repair, replace or refund your device/service if something goes wrong.
Some restrictions apply – so it’s important to know what is and isn’t covered under the warranty, and how long it lasts for.
How long is the warranty?
Most repairs are covered by a 3 month warranty. This applies to both the parts and labour, however if you are getting a liquid damaged device repaired the warranty is only 14 Days.
What isn’t covered by the warranty?
The warranty is there to repair manufacturing and installation faults or defects. If your device ‘stops working’, or doesn’t work properly, then you can take it back to the repairer for them to fix under the warranty.
Signs of physical damage might void the warranty, so keeping it in a protective case will help keep it safe.
Here are some of the common hardware problems that can stop your device being covered by the warranty.
“I dropped/smashed my device”
Your warranty won’t cover you for accidental damage. This includes any damage to the screen or phone in general from it being dropped or knocked against anything.
Cosmetic wear and tear is also not covered – so if you keep the phone in your pocket or bag with keys or change, you may want to consider getting a case or cover for extra protection.
“My phone/tablet got wet”
Any kind of water, liquid or moisture damage will void your warranty – even if your device was still working after the exposure occurred.
This is because moisture damage is not always immediate, and can take months to affect your device. Most devices these days have a moisture indicator inside them that lets the manufacturer/repairer check for water damage.
With devices with a removable back cover, you can sometimes see these yourself: they look like small white stickers on and around the battery. If these turn pink, it means your phone has come into contact with moisture – and your warranty is void.
“My phone won’t turn on!”
Don’t panic. Most of the time when your device won’t turn on, it’s because it’s simply crashed rather than being damaged. There are a few steps you can take to try to get your device working again:
Remove the back and take out the battery (if this is possible on your device). Leave the battery out for a full minute, then pop the battery back in and replace the back cover. Press the power button and the device should turn on.
If you have a device with a non-removable battery, hold down the power button for at least 15-20 seconds, which will often trigger a ‘soft reset’, forcing the device to turn off and on again.
For an Apple iPhone or iPad, you can try a two-button reset. Press and hold both the power button and home button for 10 to 15 seconds, until you see an Apple logo. Wait for your device to turn back on.
Waterproof Sony devices have a small red reset button underneath the SIM cover. Press it down with a pin for 10 to 15 seconds to see if your device turns back on.
Finally, the battery may simply be low on power. Leave it plugged in to charge for at least an hour, then try turning it on again. Try to do this with an alternative charging cable if you can – faulty cables can sometimes cause charging issues.
If there’s still no response from your device, it normally means something has gone wrong with its internal systems – and it will need to be looked at.